Hey all, jumping in here.
The way we engaged with this post isn't the quality we expect of ourselves or each other at Blizzard. Customer Service is here to offer clarification and guidance, we want to make our policies clear, and we want you all to feel comfortable reaching out to us. Our behavior policies are important and are regularly evaluated to help ensure our games are great places to be for as many people as possible. To be clear, cursing is not blanket punished within our games: context matters, and in this case, the context warranted upholding the action.
Thank you for making your voices heard, and we will work to communicate with more clarity moving forward. ^KAL
Blizzard
When participating in communication of any kind (chat, voice communication, group finder), you are responsible for how you express yourself. You may not use language that could be offensive or vulgar to others.
Hate speech and discriminatory language is inappropriate, as is any obscene or disruptive language. Threatening or harassing another player is always unacceptable, regardless of language used. Violating any of these expectations will result in account restrictions. More serious and repeated violations will result in greater restrictions.